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Majesco Digital1st® Insurance > Digital1st® Engagement > Majesco Digital Customer360 for P&C

A Next Generation Customer Experience: Move Beyond Transactions to Meet Expanded Expectations

PROVIDING NEXT-GEN CUSTOMER EXPERIENCES THAT ENGAGE AND EXCITE WITH HOLISTIC VIEWS

Purpose-Built with Extraordinary Customer Experiences in Mind

Move beyond the Ordinary to Extraordinary Experiences

Compelling, unified and engaging experiences that service the full breadth of customer needs

Holistic Engagement

Elevate customer experiences with next-gen digital approach that provides a holistic customer experience

Tailor to the Customer not the Transaction

Orchestrate the complexities of insurance transactions to deliver a reimagined customer experience beyond disparate transactions

Core + More

Pre-integrated with Majesco Core Suite for P&C and can be easily integrated with any other core solutions to meet and exceed your customers needs

EXPERIENCE THE POWER OF MAJESCO DIGITAL CUSTOMER360 FOR P&C

Helping you move from the ordinary to the extraordinary

THE DIGITAL APPROACH

Build and maintain customer trust and satisfaction across the value chain

UNIFIED & HOLISTIC CLIENT VIEW

End to end policy servicing for policy, billing, and claims management

  • Holistic policy inquiry enabling the customer to check policy coverages, limits, deductibles, renewal dates, billing status and much more
  • Access to payment history and status of upcoming payments and due dates
  • Ability to easily request claim status information, damage estimates, or the payment status
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Intuitive, Quick and Simple FNOL Submissions

Enhanced transparency through digital form fulfillment

  • Document and upload real-time claims status tracking
  • Eliminate paper-based claims submissions and physical mail
  • Leverage smart image recognition to fill in FNOL details in order speed along claims process and mitigate fraud
  • Real-time communication keeps the customer up-to-date of the claims process
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Put Your Customers In Control

Preferred Vendor of established suppliers with whom your customers are encouraged to choose from

  • Provides customers with a curated list of preferred vendors accelerating the claims processing
  • Drives efficiency and customer success by putting the customer in charge of selecting their vendor
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Here's what the industry is saying

Policyholders today expect an integrated, unified, and cohesive experience that services all their needs. With the emergence of Digital Platforms, this vision now can now become a reality. Insurers can orchestrate the complexities of technologies to deliver an experience tailored to the customer rather than the technology that is servicing their needs. It is time to flip the lens!

Karen Furtado, SMA Partner

We saw very early on that the Majesco Digital1st® Insurance platform provided an amazingly rich set of insurance content and capabilities to rapidly build digital solutions that can accelerate insurer’s digital transformation. Together, leveraging each other’s research, knowledge and expertise, we have developed an amazing customer experience solution that redefines customer experience for the digital age. Rather than multiple portals, Majesco Digital Customer360 for P&C offers a groundbreaking new solution with speed, scale and security.

Mike Adler, Partner at KPMG

As the P&C insurance industry continues to evolve, customer experience has become more important than ever. Customers are more empowered than ever to search for their own insurance via multiple channels, so carriers must pay attention to how customers access their products. A more important consideration for carriers is that policyholders expect a holistic customer experience once a policy has been purchased. Delivering a great customer experience is often a key to customer retention, which is important as carriers are facing rising customer acquisition costs.

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MAJESCO DIGTTAL CUSTOMER360 FOR P&C ADVANTAGES

A Next Generation Customer Experience: Move Beyond Transactions to a Reimagine Experience

Move Beyond Transactional Portals to Experiences

Deliver next-generation digital experiences that are compelling, personalized and engaging to drive customer satisfaction and retention

Create Amazing Customer Experiences and Build Loyalty

An unparalleled engagement platform that connects with various backend systems to service multiple needs and transform transactions into a new, holistic, and optimal customer-facing experience

Think Ahead, Think Innovatively

Pursue relentless innovation with speed and agility to accelerate the customer journey from transactions to experiences

Execute the Digital Vision

Create a “digital-first’’ platform that establishes the steps toward the experiences all customers are demanding – a holistic experience, free from frustrating and time-consuming silos when they interact with insurers

MAJESCO DIGITAL CUSTOMER360 FOR P&C DELIVERY & CONSULTING SERVICES

New business models and new tools can benefit from fresh mindsets and expert guidance. Majesco consultants and delivery experts help your organization make the most of its digital decisions.