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Engage with customers on their own terms

Majesco ClaimVantage Connect

Next generation digital customer portal

MAJESCO CLAIMVANTAGE CONNECT

MAJESCO CLAIMVANTAGE CONNECT 

Majesco ClaimVantage Connect enables insurers and TPAs to digitally engage with customers on their terms.

Real-time Access 24/7

Connect and engage with customers 24/7, empowering them to access real-time updates from any device, any time

Easy Upload & Download Functionality

Customers can easily upload and download documents and forms electronically for rapid turnaround times, enhancing their experience

Reflexive Intake

Guide customers through intake using dynamic questions to determine the benefit, absence or accommodation being requested

User-friendly Interface

A modern user experience that is intuitive and easy to navigate built from direct customer feedback

DELIVER AN OMNICHANNEL EXPERIENCE

Delight your customers

ENRICHED CUSTOMER ENGAGEMENT

Omnichannel digital engagement to meet and exceed the demands of individual policyholders, supervisors and employer groups. 

  • Individual policyholders and employees can access real-time information 24/7, with the ability to create a claim, access forms and documents, and check claim and payment status. 
  • Enable supervisors to view information relating to their staff with quick reference charts and create a claim on behalf of an employees 
  • Out-of-the-box functionality for employer groups engaged in absence, accommodations or IDAM services, with the ability to log absence and accommodation requests or log a return-to-work date.   
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EVENT-CENTRIC MANAGEMENT

All claims can be linked to a specific event, providing a 360-degree customer view.  

  • Designed to drive efficiency, while providing a better user experience, customers can view all benefits claimed, documentation and payments associated with a particular event.  
  • Customizable event names provide a more personalized customer experience, shared with the back-end system to improve engagement.  
  • User-guided workflow that provides the claimant with the next steps needed to process their claim to improve turnaround times. 
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ROBUST PLATFORM

Built on Salesforce Communities, the underlying architecture provides innovative software solutions that continue to evolve, ensuring you stay one step ahead.  

  • Quickly integrate with third-party portals using APIs. 
  • Leverage Salesforce capabilities and enhancements to expand use across your business. 
  • Customizable UI to differentiate your company in the market and deliver a unique user experience. 
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DELIVERY & CONSULTING SERVICES FOR L&A AND GROUP INSURANCE

We help insurers accelerate their digital journey

MEET THE LEADERS BRINGING NEXT-GEN DIGITAL CAPABILITIES TO MARKET

Aite-Novarica Group’s research points to the vastly increased importance of digitization as a result of the pandemic, the expectations of new generational cohorts, and the need to support the continued evolution of absence management and accommodation as the regulatory and legal environment evolves. This solution enables Majesco to support their clients well in the evolution of claims, absence and accommodation management, while delivering on the broadly adopted Salesforce platform.

Mitch Wein, Head of Financial Services Executive Partner Service at Aite-Novarica Group

CUSTOMER EXPERIENCE RESOURCES

The New Insurance Customer: New Expectations & Competition

The future belongs to companies who can move fast and thrive on change and meet dynamic customer expectations

Dig Deeper

Customer Service in the Digital Age

Delivering a 360-degree view to better understand your customer

See How

Innovate and Expand with Low Code Platforms

Next-gen platforms in an age of technological change

Discover How

A New Digital Platform to Compete in a New Age of Insurance

Compete by delivering extraordinary customer experiences for complex insurance functions that are tailored to your brand

Listen to the Podcast

Next-Gen digital engagement starts with Majesco ClaimVantage Connect