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Featured Insights

Digital Insurance: The Inflection Point

Why Digital? Why Now? The pace for digitization is not slowing down. Insurance companies must reinvent themselves as technology-forward companies…
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Creating an Enriched Digital Customer Experience

As the P&C insurance industry continues to evolve, customer experience has become more important than ever. Customers are more empowered…
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Customer Experience in Action: An Approach to Customer Service in the Digital Age

Insurers must consider all dimensions of the customer experience to provide consistent and high-quality digital options for interactions across the…
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Strategic Priorities 2021: Despite Challenges, Leaders Widen the Gap

Insurance Innovation Accelerated by Crisis 2020 changed the game for both insurance companies and their customers. As insurers look to…
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The FMLA and PFL Knowledge Gap 2020

Employee and Manager Insights Employees and managers are often challenged to understand the leave entitlement process and the absence resources…
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Strategic Priorities 2021

Insurance Industry Hits Hyper-Acceleration for Digital Business Models. Leaders Emerge from Crisis Primed to Take on the Future of Insurance.…
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Insurance Platforms – The Digital and No Code/Low Code Platform

A Competitive Advantage in an Age of Technological Change Constantly evolving technology, customer expectations and products are forcing the insurance…
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Navigating A New Era of Digital Technology and Customer Expectations

A Roadmap to the Future of Insurance: Program and Affinity Business Digital technologies continue to reshape our lives, changing people’s…
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Rethinking Life Insurance

From a Transaction to a Life, Health, Wealth and Wellness Customer Experience Are You Ready for the Future of Insurance?…
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Rethinking Auto Insurance

From a 120-Year-Old Policy Transaction to A Next-Gen Mobility Customer Experience The industry status quo for auto insurance is rapidly…
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