Digital Insurance: The Inflection Point
Why Digital? Why Now? The pace for digitization is not slowing down. Insurance companies must reinvent themselves as technology-forward companies…
Creating an Enriched Digital Customer Experience
As the P&C insurance industry continues to evolve, customer experience has become more important than ever. Customers are more empowered…
Customer Experience in Action: An Approach to Customer Service in the Digital Age
Insurers must consider all dimensions of the customer experience to provide consistent and high-quality digital options for interactions across the…
Strategic Priorities 2021: Despite Challenges, Leaders Widen the Gap
Insurance Innovation Accelerated by Crisis 2020 changed the game for both insurance companies and their customers. As insurers look to…
The FMLA and PFL Knowledge Gap 2020
Employee and Manager Insights Employees and managers are often challenged to understand the leave entitlement process and the absence resources…
Strategic Priorities 2021
Insurance Industry Hits Hyper-Acceleration for Digital Business Models. Leaders Emerge from Crisis Primed to Take on the Future of Insurance.…
Insurance Platforms – The Digital and No Code/Low Code Platform
A Competitive Advantage in an Age of Technological Change Constantly evolving technology, customer expectations and products are forcing the insurance…
Navigating A New Era of Digital Technology and Customer Expectations
A Roadmap to the Future of Insurance: Program and Affinity Business Digital technologies continue to reshape our lives, changing people’s…
Rethinking Life Insurance
From a Transaction to a Life, Health, Wealth and Wellness Customer Experience Are You Ready for the Future of Insurance?…
Rethinking Auto Insurance
From a 120-Year-Old Policy Transaction to A Next-Gen Mobility Customer Experience The industry status quo for auto insurance is rapidly…
…