Reinventing Insurance: How Frontier Insurers Harness GenAI and Agentic AI to Turn Intelligence into Action

AI is poised to define the future of insurance, but a significant gap remains between those who recognize its potential and the organizations that have integrated it into their operations. In this conversation between Denise Garth, Chief Strategy Officer, Majesco and Rob McIsaac, President and CEO at RPM Ventures NC, LLC, they explore why that gap is less about technology and more about leadership — and how insurers are moving from experimentation to execution in a new intelligence era.

They examine how GenAI and Agentic AI are reshaping insurance operations, strategy, and competitive advantage. Denise and Rob also discuss the role of data readiness, modern core systems, and enterprise-wide AI roadmaps, and how leading insurers are moving from knowledge retrieval and document intelligence to AI-enabled workflows, decision support, and more complex automation. The conversation also defines what it means to become a Frontier Insurer, which is not simply using AI, but redesigning processes and rearchitecting the business around intelligence.

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