This is the fourth blog in a series on our Fall ’22 Release. Over the next few months, we will continue to spotlight how Majesco is helping insurers achieve relentless innovation and meet the ever-changing market needs with an outside in approach.
Today’s customers expect the same seamless, personalized digital experiences around insurance that they get from other service providers. These heightened customer expectations are pushing insurers to embrace new technologies to redefine and modernize their customer-centric business models and provide a holistic customer experience. Majesco has made this possible by implementing an out-of-the-box insurance self-service portal that helps enhance cohesive user experience.
Winning Employees with Benefits Enrollment Experience
In today’s talent wars, employee benefits are a consideration to attracting talent for all size of businesses. Group and VB insurance companies are tailoring their products and experiences to help their customers attract and keep talent. Enrollment is a key interaction point with employees in their benefits journey with their employers.
In our Fall ’22 Release, we introduced Majesco Digital Enroll360, a next generation, vibrant & integrated enrollment digital experience for carriers in the Group and Voluntary benefits market, serving employee, employer and broker persona(s). It is powered by Majesco Digital1st®, a low code / no code digital experience platform and is commercially available bundled with Majesco L&AH Core Suite.
The days of old-school, paper-based group and benefit enrollment processes are gone. It’s time consuming and costly and doesn’t meet the needs of today’s digital-savvy consumers. Enroll360 for L&AH enables group, benefits, and worksite self-enrollment by an employee for products within the benefit plan offered. Employer and broker self-service capabilities include census management, member engagement, benefits education materials review, and enrollment analytics – translating to greater efficiency and even compliance.
Key highlights to Majesco Enroll360 include:
- Begin your enrollment (as an employee) to applicable benefits & make changes to your benefits (for entire enrollment period) based on qualified life events
- Support for Dental, Disability, Life and A&H benefits
- Endorse benefits based on qualifying life events
- As an Employer or Broker, upload employees or add employee’s manually to begin enrollment and view benefits sold to employers, documents, emails, reminders and more
Flexibility, a willingness to embrace new technology, and the breaking down of old model silos, is increasingly becoming the essential strategy to create a brighter future to keep pace with the changing enrollment landscape and digital-first environment. In essence, it comes down to enabling the required digital interactions to move beyond being ordinary transactions to become extraordinary experiences.
Do you have any additional thoughts or questions on this topic? Drop a comment or reach out to our product teams.