Customer Demands Drive the Need for an Integrated Experience for Disability Insurance and Absence Management
The script has played out time and time again. A company rolls out a coveted new offering, meeting a need…
Insurance Leaders Look in the Mirror
It was 1999 and everything about business was changing. The Internet was hot and growing! Ebay and Amazon launched within…
Insurance Leaders Use Digital for [Insert Anything Here]
Let’s start with a warm-up exercise. Here are phrases you might find in any project meeting. Insert the missing words.…
New Benchmarks and a 2-Speed Strategy to Close Competitive Gaps
Competitive gaps aren’t normally the result of just one issue. They are a matter of dozens of little challenges that…
Insurance Innovation Invigorated by Crisis
It’s like a scene from an action-packed Marvel thriller! The threatened hero is being chased down the street but sees…
Insurance Enters Partnership Preparedness Season
March — the time of baseball preparedness with spring training and March madness basketball! Unbeknownst to us all, last March…
As Leave Regulations Grow, So Does Managers’ Knowledge Gap
Alarmed by the results of the 2019 employee/manager FMLA Knowledge Gap survey with regard to the lack of understanding of…
More Doing, More Accelerating Digital Transformation
In late 2019, Home Depot tweaked its famous tagline from, “More saving. More doing,” to “How doers get more done.”…
Under Pressure to Innovate Reprioritizes Insurer Plans
For those of you who love music like I do, you will hopefully agree that one of the best songs…
The Power of Knowing: Do You Know What You Don’t Know?
On March 12, 1928, William Mulholland, Harvey Van Norman and Tony Harnischfeger hiked down the dry-side of the newly-filled St.…
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