Are Insurers Prepared to Meet Future Customer Needs?
While insurers have been taking their lessons from the Apples, Googles, Amazons and Ubers of the world, an even more…
How Well Do Insurers Understand Their Customers?
Demographic pundits are curious about how Europe is going to survive economically in the year 2050. The population in all…
Income Protection – more a service than a product
Income protection has always been the Cinderella of the protection product family – always left at home when the others…
Pop-Up Lessons for SMB Insurers: Move to Meet the Demand!
Retail business is changing. Consider the growth of pop-up retail stores, pop-up restaurants and food trucks. All of these types…
Creating true robo-advisers
The FCA would be well-advised to embrace automation in the advice sector when it comes to its review of the…
Innovation + Regulation = Opportunities to Shape the Future of Insurance
Who would have thought the combination of innovation and regulation would join together to accelerate the future of insurance! These…
Small-Medium Business Delivery Lessons for Insurance: Distribution & Engagement Preferences
In June 2018, Amazon launched an effort to gain greater control of its “last mile” delivery services — offering up…
Turning SMB Priorities into Growth and Innovation Opportunities for Insurance
Insurance is on the minds of Small-Medium Business (SMB) stakeholders. According to a recent National Federation of Independent Businesses (NFIB)…
Turning High SMB Volume into Insurance Product and Service Growth
In an industry filled with InsurTech startups, new MGAs and a host of ancillary organizations, insurance industry execs should be…
Hurricanes, Hail and Humans: Can Customer-Engagement Save Claims?
Tornado season has arrived and hurricane season will be following. This follows a winter and spring of numerous weather-related catastrophic…
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