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Are Insurers Prepared to Meet Future Customer Needs?

While insurers have been taking their lessons from the Apples, Googles, Amazons and Ubers of the world, an even more…
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How Well Do Insurers Understand Their Customers?

Demographic pundits are curious about how Europe is going to survive economically in the year 2050. The population in all…
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Income Protection – more a service than a product

Income protection has always been the Cinderella of the protection product family – always left at home when the others…
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Pop-Up Lessons for SMB Insurers: Move to Meet the Demand!

Retail business is changing. Consider the growth of pop-up retail stores, pop-up restaurants and food trucks. All of these types…
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Creating true robo-advisers

The FCA would be well-advised to embrace automation in the advice sector when it comes to its review of the…
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Innovation + Regulation = Opportunities to Shape the Future of Insurance

Who would have thought the combination of innovation and regulation would join together to accelerate the future of insurance!  These…
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Small-Medium Business Delivery Lessons for Insurance: Distribution & Engagement Preferences

In June 2018, Amazon launched an effort to gain greater control of its “last mile” delivery services — offering up…
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Turning SMB Priorities into Growth and Innovation Opportunities for Insurance

Insurance is on the minds of Small-Medium Business (SMB) stakeholders. According to a recent National Federation of Independent Businesses (NFIB)…
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Turning High SMB Volume into Insurance Product and Service Growth

In an industry filled with InsurTech startups, new MGAs and a host of ancillary organizations, insurance industry execs should be…
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Hurricanes, Hail and Humans: Can Customer-Engagement Save Claims?

Tornado season has arrived and hurricane season will be following.  This follows a winter and spring of numerous weather-related catastrophic…
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