Building the Business Model for the Next Generation of Small-Medium Business Leaders
The Small-Medium Business (SMB) market – firms that employ 1 to 500 employees — is enormous. At nearly 6 million…
Building a Business Model for the Insurance Customer of the Future
Today’s established Gen X and Baby Boomer insurance customers have adapted well to how traditional incumbent insurance business models work.
A New Age of Billing Innovation: Digital Electronic Billing and Payment
Your customers are increasingly demanding that billing and payments be more digital and mobile. Our consumer and SMB research shows…
Strategic Priorities for 2019: Securing a Spot in the Future of Insurance
To those in the insurance industry, it probably feels like more change has been packed into the past 4 years than we’ve…
Billing in the Age of Digital Insurance 2.0
In the age of Digital Insurance 2.0, customers’ experiences with other industries are rapidly increasing their expectations for digital engagement…
Incumbent Insurers are from Mars and InsurTech Startups are from Venus
John Gray’s bestselling 1992 book Men Are From Mars, Women Are From Venus helped define relationships for a generation based on the metaphor that men…
Distribution in the Age of Digital Insurance 2.0
Changing customer expectations and behaviors are forcing a shift to a multi-channel world, which is challenging insurers to provide channel…
Building Your Digital Insurance 2.0 Future on a Robust Data Foundation
In Digital Insurance 2.0, data is a source of competitive advantage for identifying unserved or underserved markets, identifying profitable niches,…
It’s Insurance, It’s Digital. It’s About Growth and Innovation. It’s Now!
Insurance as we have known it for the past few decades is facing permanent changes: Digital companies like Amazon, Uber,…
Digital Insurance 2.0: Playbooks for L&A and Group Insurers to Win in the Digital Age
While most consumers and business owners understand the basic value of life insurance and employee benefits, the product and process…