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Building the Business Model for the Next Generation of Small-Medium Business Leaders

The Small-Medium Business (SMB) market – firms that employ 1 to 500 employees — is enormous. At nearly 6 million…
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Building a Business Model for the Insurance Customer of the Future

Today’s established Gen X and Baby Boomer insurance customers have adapted well to how traditional incumbent insurance business models work.
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A New Age of Billing Innovation: Digital Electronic Billing and Payment

Your customers are increasingly demanding that billing and payments be more digital and mobile. Our consumer and SMB research shows…
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Strategic Priorities for 2019: Securing a Spot in the Future of Insurance

To those in the insurance industry, it probably feels like more change has been packed into the past 4 years than we’ve…
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Billing in the Age of Digital Insurance 2.0

In the age of Digital Insurance 2.0, customers’ experiences with other industries are rapidly increasing their expectations for digital engagement…
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Incumbent Insurers are from Mars and InsurTech Startups are from Venus

John Gray’s bestselling 1992 book Men Are From Mars, Women Are From Venus helped define relationships for a generation based on the metaphor that men…
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Distribution in the Age of Digital Insurance 2.0

Changing customer expectations and behaviors are forcing a shift to a multi-channel world, which is challenging insurers to provide channel…
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Building Your Digital Insurance 2.0 Future on a Robust Data Foundation

In Digital Insurance 2.0, data is a source of competitive advantage for identifying unserved or underserved markets, identifying profitable niches,…
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It’s Insurance, It’s Digital. It’s About Growth and Innovation. It’s Now!

Insurance as we have known it for the past few decades is facing permanent changes: Digital companies like Amazon, Uber,…
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Digital Insurance 2.0: Playbooks for L&A and Group Insurers to Win in the Digital Age

While most consumers and business owners understand the basic value of life insurance and employee benefits, the product and process…
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