Thursday, December 3, 12:00pm EST
AI experimentation and adoption are accelerating across insurance. But inside underwriting, policy, billing, and claims, is that activity creating business value and sustainable outcomes?
In this webinar, we will reveal the research behind the Frontier Insurer concept and unpack what it takes to move from experimentation to meaningful, governed execution across core operations.
Based on original research from Majesco and Alchemy Crew Ventures, the discussion brings together four years of public evidence and a baseline read of the Majesco Frontier Insurer Index. The early findings point to a provocative gap: while 2/3 of carriers report using AI in selected functions or scaling it, fewer than 1/3 say they have agents deployed in real workflows, creating real value. The tools are arriving. The work is not yet being rebuilt around them.
That gap, the “messy middle,” is where competitive advantage will be won or lost. Integration complexity, data accessibility, and talent are emerging as major barriers, while respondents say they need agents embedded in core insurance workflows, stronger data foundations, and prebuilt insurance use cases. The research also challenges a common assumption: modernization is essential, but a modern technology stack alone does not create a Frontier Insurer.
Join us to explore why the Frontier Insurer is not just a label. It is a measurable combination of capable people, a redesigned operating model, explicit decision rights, and an intelligent technology foundation built for AI-enabled work. You’ll see how leading insurers are making “Frontier moves” in their core operations, and what moves your organization can make next.
Attendees will learn:
- What separates AI experimentation from agents doing real work in production workflows, and why that gap redefines the operating model.
- The evidence-based tests that define structural readiness for the Frontier Insurer, from decision rights to end-to-end process redesign.
- How to locate your underwriting, policy, billing, and claims operations in the messy middle, and which moves to prioritize first.
Built for the leaders who run the business: COOs and heads of underwriting, policy operations, billing, and claims, plus the transformation teams who support them.
Speakers
Denise Garth, Chief Strategy Officer at Majesco
Sabine VanderLinden, Venture-Client Partner at Alchemy Crew Ventures