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What Independent Agents Should Know About Customer Digital Experiences

In January 2017, Guardian reporter Alison Moodie spoke with a New York City resident about his experience with renter’s insurance — or, more specifically, the reasons he had previously never purchased it in the past. “[D]ealing with insurance companies required filling out ‘endless paperwork’ and took too much time,” Moodie reported. “He also didn’t trust that insurers would treat him fairly.” Read More

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