Distribution in the Digital World
What is “distribution” in the digital context? Is it buying and selling things via the internet? Connecting providers and consumers…
Customer Service Expectations: Setting a New Bar for Engagement
“It’s all about the customer.” How often have we heard that statement? More times than we can count, but nonetheless…
Digital Transformation in Billing
The word “digital” is most commonly associated with front office transformation – client-facing activities, often in the service of…
Claims Can Claim to be a Priority for Digital Transformation
In my last post, I promised that I would explore each step in the value chain and the potential impact…
Embrace the Shift! Transforming from the Outside-In
The insurance industry has not been historically known for innovation. This may be an unfair characterization – insurers have in…
Testing Enters an Expert Era
Domain Knowledge Contributes to Whole-Enterprise Testing Success Majesco recently released a white paper in which we outline the many necessities…
Testing Requires Its Own Transformation
Modern Testing is the “New” Tool to Improve Agility and Quality Software testing is nothing new. Insurance enterprises have long…
In With the New, In With the New
Shifting gears to find a realistic modernization approach In my many years in IT, I have come to recognize…