Operational Value and Impact of GenAI and Agentic AI

About this session

AI is no longer a future vision—it’s a present-day competitive imperative. In a rapidly changing insurance landscape defined by rising costs, evolving customer expectations, and intensifying market pressures, GenAI and Agentic AI are emerging as the most powerful force multipliers of this generation.

Explore how AI —especially GenAI and Agentic AI—is driving a seismic shift in the way insurers operate, compete, and grow. More than just automation tools, these technologies are becoming intelligent partners that optimize workflows, elevate employee productivity, enhance customer engagement, and unlock transformative financial value. Through benchmarking, use cases, and industry data, Majesco illustrates how early adopters are realizing significant operational savings, improving their expense ratios, and accelerating underwriting, billing, claims, and customer service.