Leaders Reinventing Insurance: Strategic Focus on Business Operating Model and Technology Foundation

Insurance companies today face a pivotal moment. Growth strategies may be well defined, but many are still operating on legacy business models and technology foundations built for a different era—creating constraints on innovation, speed, and operational efficiency.

In Leaders Reinventing Insurance: Strategic Focus on Business Operating Model and Technology Foundation, Majesco examines how insurers are responding to this challenge and what separates those pulling ahead from those falling behind. The report explores how Leaders, as compared to Followers and Laggards, are redefining their operating models and modernizing their technology foundations to drive growth, efficiency, and competitive advantage in a rapidly evolving industry.

The research highlights a widening divide between Leaders, Followers, and Laggards as insurers navigate modernization, AI adoption, and operating model transformation. While many organizations recognize the need for change, the complexity of transformation—and the burden of legacy technology debt—continues to slow progress across much of the industry—putting many at risk

Insurers are increasingly recognizing that cloud and AI-native core systems are essential to reinventing the operating model, enabling embedded automation, advanced analytics, and the use of emerging technologies such as Generative AI and Agentic AI. These capabilities allow insurers to jump start a rethink of their operating model and technology foundation to accelerate product development, improve operational efficiency, and unlock new business opportunities.

The findings reveal that Leaders achieving stronger growth are not relying on incremental improvements. Instead, they are pursuing coordinated strategies across innovation, new products, channel expansion, core modernization, and new business models, creating the foundation for agility, scalability, and continuous reinvention.

As the industry enters the “Intelligence Era,” the gap between Leaders who are reinventing their businesses and those maintaining business as usual is expanding and creating both strategic and operational risk for those not keeping pace.

The key question for insurance companies: Where do you stand as compared to Leaders?

Download the report to learn:

• How insurance Leaders are reinventing their operating models to drive growth, efficiency, and competitive differentiation
• Why cloud and AI-native core systems are becoming the foundation for innovation and AI-driven operations
• The strategic priorities and investment patterns separating Leaders, Followers, and Laggards over the next three years