In a market shaped by complex plan rules, rising member and employer expectations, cybersecurity and operational risk, workforce pressures, and the need to modernize without disrupting retirement security, retirement and pension organizations are moving forward deliberately. Listen to this conversation with Denise Garth and Jessica Hurley to explore how the priorities identified in Majesco’s 2026 Strategic Priorities research are shaping modernization, member service, governance, financial stewardship, and long-term investment across public-sector and Taft-Hartley/multiemployer defined benefit organizations. Organizations that pull ahead will strengthen their technology and data foundations while maintaining the accountability and control required to administer critical retirement systems. We explore why core administration remains a strategic institutional capability, how cybersecurity, identity and access management, workflow automation, data platforms, portals, and payment systems are influencing the technology agenda, and why member communication and education are becoming increasingly important to building trust and engagement.
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