Manoj Palakkal is Chief Customer Officer at Majesco, where he leads Customer success, customer support, Global Customer Operations (GCO), and enterprise-wide quality modernization.
He is driving Majesco’s Unified customer model, transforming support and services into a more proactive, outcome-driven partnership focused on strengthening customer retention, expansion, and lifetime value. His organization brings together customer success, technical support, delivery, Architecture, and CloudOps to improve operational performance and deliver measurable business outcomes for insurers worldwide.
Prior to Majesco, Manoj held senior leadership roles at Citrix, EMC, Adobe, and Veritas, where he built, scaled, and transformed global customer success and support organizations serving complex enterprise customers.
