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AI-enabled digital surveys capture photos, video, and data for faster, more confident risk assessment.
Business Value
Use guided digital surveys to capture photos, video, and detailed responses from any location, so teams can evaluate more submissions and renewals without sending someone on‑site every time.
Structure every Digital Survey around the same questions, prompts, and evidence types so underwriters receive consistent, decision‑ready information for each risk.
Offer a simple, conversational digital experience that walks policyholders, agents, and brokers through exactly what to capture, reducing confusion and back‑and‑forth.
Let risk consultants and engineers guide participants remotely, reviewing live video and images, asking follow‑up questions, and capturing richer, structured detail through a guided workflow.
Connect Digital Survey outputs into Majesco Loss Control so captured photos, video, and responses support reporting, analysis, and downstream underwriting decisions.
Shift appropriate inspections from in‑person to digital, lowering travel and scheduling overhead while keeping quality high through guided workflows.
Live Workflow
With Guide Stream your policyholders and field contacts follow a simple guided flow on any device, capturing photos, short video clips, and responses in real time from their location. You get consistent, decision ready evidence tied to each risk question and a complete digital record in Majesco Loss Control for reporting and underwriting. The guided experience makes it easier for participants to provide the right information while helping teams conduct more assessments without relying on an in person visit for every risk. From remote evidence capture to underwriting review, every step supports faster, more informed action.
Why AI matters
AI-enabled workflows help turn captured survey data into consistent insight and recommendations, reducing follow-ups and manual review while supporting faster, more confident risk evaluation.
Majesco works with a trusted ecosystem of technology and service partners to help insurers connect capabilities, accelerate innovation, and support business priorities. Together, we bring the expertise, solutions, and services needed to modernize P&C operations and create better experiences across the insurance lifecycle.
Implementation
Define your survey templates and workflows
Work with Majesco services to configure Digital Survey templates, question libraries, and routing rules that align with your existing loss control programs.
Pilot remote surveys with targeted segments
Start with a focused set of lines, territories, or programs to validate the remote survey experience, gather feedback, and refine guidance.
Scale across lines, partners, and regions
Roll out Digital Survey more broadly, embedding it into standard loss control, underwriting, and renewal workflows as teams gain confidence.
Support
Digital Survey combines live or guided video with structured questions, prompts, and evidence capture. Instead of relying on unstructured notes, underwriters receive a consistent package of photos, video clips, and responses tied to specific risk factors.
Digital Survey is ideal for follow‑ups, mid‑term reviews, and risks that don’t require a full on‑site inspection but still benefit from visual verification and structured data. It can also extend reach to locations that are difficult or costly to visit in person.
Digital Survey is designed to complement, not completely replace, traditional on‑site surveys. It helps you prioritize where field visits are truly needed while expanding coverage across more of the portfolio.
Sessions are designed to be as simple as possible for policyholders and field contacts, with clear prompts and support for common devices. If connectivity issues arise, teams can pause, resume, or follow up with additional digital or on‑site steps as needed.
Evidence and responses captured through Digital Survey are stored with the survey record and made available in Majesco Loss Control, helping teams maintain a complete view of each account and support downstream reporting and underwriting.
