Majesco Insurance Blog

Testing Enters an Expert Era

Aug 4, 2016 | By: | Topic(s): Changing Risk Profiles & Needs

Domain Knowledge Contributes to Whole-Enterprise Testing Success

Majesco recently released a white paper in which we outline the many necessities of modern insurance testing that are vital to system and process quality.  As a preview, in our last testing blog, Testing Requires its Own Transformation, we briefly discussed a few of the many benefits of testing transformation, such as the capability to provide testing automation in parallel with software development. We covered in detail why now, in particular, is the right time to redesign testing systems, to bring them into line with advanced digital capabilities and far-improved automation tools.  These tools provide testing savings and improved results and many of them can be configured and used by business users, not just IT.

Now that the need for new testing is established, it is important for insurers to look at the DNA behind any testing system and process that they choose to employ.  To achieve maximum effectiveness in testing, not only are new tools needed, but also a necessary dose of insurance expertise.

Capturing the right perspectives

Testing’s effectiveness lies in its ability to support project or development timelines and find the hidden errors in code or configuration that will cause issues, reduce quality and slow development. As straightforward as that sounds, it is rarely done well without both Domain Knowledge and Holistic Program Management.  It is a matter of perspectives.

In the day-to-day grind of testing, errors and details don’t seem like they need a strategic plan (“Can’t we just deal with issues as they arise?”).  Or, often, the strategic plan that we have in place to improve QA through capturing issues is moderately effective in helping us to reduce errors over time. But is it effective enough to meet today’s demands for quick product development, faster processes and new channel and integration points? In reality, insurers need the right approach and plan now more than ever. It is the testing framework that will ultimately create reusable components, saving us from fresh errors, and it will also use insurance-specific testing components that will require less customization. Systems that may seem to work well right now may actually need a fresh look from an industry-specific perspective in order to eliminate whole patterns of error and streamline entire processes of testing.

Domain Knowledge

Domain-specific testing, for example, is now an established discipline. Insurance-specific test assets and reusable components reduce the cost and improve the efficacy of testing programs. Insurance-specific tests can reduce training time, expedite defect tracking and provide the right kind of feedback on interface issues that tie to back-end integration. These are the types of supplemental issues that insurers don’t often think of when they think through what they will gain with an insurance-specific approach.

The need for domain knowledge becomes even clearer when discussing holistic program management.

Holistic Program Management

Much is made of modern system simplicity, but the reality is that system integration and wider use of multiple systems across the enterprise has created a broader need for a holistic view and a much deeper need for blocks of testing.

Testing used to exist as an internal program/process, in many ways isolated unto itself. Today’s testing must be viewed as one component in an overall approach to system quality. That holistic view can only come through an expert understanding of the insurance industry and its many unique processes and needs. Capturing the whole view of an insurer and then applying the proper techniques, tools and technology is best done with a trusted IT testing partner. That partner will use its industry-specific DNA and its listening and learning capabilities to create a QA program that is custom-fit to the insurer.

This doesn’t mean that non-industry-specific tests are thrown out. In fact, many of today’s methods, such as crowd-sourcing and real-world workflows, may simply be more effective when combined with proven insurance testing models in a process that includes checks and balances.

Part of the solution is building a system that handles frequent testing well. By shifting left, employing quality assurance at earlier stages, insurers find issues sooner and reduce waste. A holistic view feeds this need for capturing all of the areas where testing is needed.

Finding a Trusted Partner to Guarantee Success

It isn’t often that Majesco uses its blog platform to outright promote its solutions.  But testing is one area where it is certainly warranted. A trusted partner, such as Majesco, will not only understand the insurance industry and its unique testing differences, but it will also have the people, willingness to listen and learn about the insurer’s unique goals, and a robust framework for testing success. Success most often comes through partners who supply strategic consulting, functional and non-functional testing, and digital testing as standard offerings. Their techniques, tools, technology and teams will fit perfectly within an insurer’s pre-existing testing and system environment. For an expanded look at how Majesco handles this team approach, download Putting Insurance Testing to the Test today and visit our website for more details.

Is it time for your organization to consider a new approach to testing? We would love to hear from you and answer any questions or concerns you may have as you begin your plan for the new era of testing.

 

About the Author

Dan Mets

VP – Majesco Consulting Services

Dan has over 25 years of experience in insurance information technology. He has held various leadership positions in the industry with companies such as Nationwide Insurance, Adept Technologies, Agile Technologies, LLC and now with Majesco, a global leader in insurance consulting services. He has applied his expertise and experience to assist many insurance carriers in undergoing major organizational, processing system and business process transformations. With deep knowledge of the personal, commercial and E&S insurance lines of business, he is able to apply his technical background to provide solutions which drive positive business results for his clients.

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