Software & Consulting Services

Majesco DigitalConnect

A Powerful Multi-Channel Experience and Enablement Platform

The shift is underway. The balance of power is moving to customers. How will you respond? With the Majesco DigitalConnect platform. With mobile and portal accelerators; platform and customer experience enablers; and pre-integrated alternative channels, insurance content and solution partners ... Majesco DigitalConnect embraces the shift and orchestrates engagement journeys to meet and exceed the new balance of power.

Majesco DigitalConnect is a single platform for all lines of business, P&C and L&A / Group, with ready to deploy portal and mobile solutions for customers, agents, alternative distribution channels, and group benefits / employees. It is designed to enable personalization of the portal and mobile solutions based on the unique customer journeys and personas defined by each insurer to fulfill their unique and multi-channel distribution and customer experience needs.

Majesco DigitalConnect is pre-integrated with Majesco’s core solutions and a broad partner ecosystem, offering insurers a single platform to support their digital strategy. With an open architecture that provides capabilities to integrate with other core solutions and an extensive partner ecosystem that integrates content, channels and technology, Majesco DigitalConnect is expected to provide one of the industry’s most innovative digital platforms.

Business Value Delivered:

Experience:

  • Enhanced User Interaction and Satisfaction
  • Experience Enriched Customer Advocacy
  • Reduced Customer / Agent Effort
  • Improved Customer Retention
  • Superior Single-Contact Fulfilment

Enable:

  • Enhanced Marketing Effectiveness
  • Enriched Customer Life-Time-Value
  • Greater Operational Efficiency
  • Enhanced Cross-sell / Up-sell
  • Predictability of Outcome & Cost

Leveraging DigitalConnect, Majesco offers portal and mobile solutions including:

Customer portal

For quote through issuance, profile management, billing and payments, policy view, renewals, endorsements, policy document download and claims reporting and tracking.


Project Teams

Group benefits portal

For member enrollment and self-service, employer or TPA, and agent or brokers.


Specialized portals and apps

including a claims adjuster app, call center portal, group benefits management portal.

Agent portal

For dashboards, performance tracking, agent collaboration, customer management, quote through issuance, billing and payments, policy view, renewals, endorsements, claims reporting and tracking.


Mobility

Mobile solutions for agents, insured and carriers to better service customers


Deployable in the Cloud

Low-TCO solution that is available either on premise or in the cloud, bundled with expert services for a true competitive advantage.
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