CASE STUDY

Tier 1 Insurance Company – Post-Acquisition Integration of Separate Claims Operations

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A global multiline insurance company acquired a tier 1 company, requiring integration of the two separate North American claims operations into a single, streamlined organization. Doing so required the integration of two distinct cultures while attempting to accomplish shared claims organization goals and objectives, work on multiple claims systems during the integration process, and manage new systems implementations and corresponding legacy system migrations.

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