Partnership will deliver innovative messaging for communication and payment capabilities for Insurers
Morristown, NJ – August 23, 2016 – Majesco (NYSE MKT: MJCO), a global provider of core insurance software, consulting and services for insurance business transformation, and Elafris, Inc., a supplier of an artificial intelligence powered chatbot messaging platform, today announced that Elafris has joined the Majesco Partner EcoSystem to enhance insurers’ customer communication and payment experience.
As part of the partnership, the two companies will work together to seamlessly pre-integrate Majesco CloudInsurer® via the Majesco DigitalConnect platform with Elafris to provide best-in-class communication and engagement experience for insurance companies. The integration will support a range of customer engagement and communication using customer’s social network channels for insurance related transactions including issue of auto insurance ID cards, policy payment, service inquiries and more.
“Chatbots and messengers are the way of the future. We are dedicated to help the insurance industry leverage this innovative technology and capability to meet the changing customer demographics and expectations,” commented Jake Diner, CEO and Founder of Elafris. “We are excited about our partnership with Majesco and their commitment to the industry in innovating and transforming the business of insurance.”
Elafris is a provider of a messaging software platform that enables insurers and agents to communicate with insureds via messenger solutions instead of through emails or phone calls. The Elafris solution furnishes a wide array of functionality and services to support the insurance value chain from policy servicing to payment needs. Thanks to its machine learning capabilities, the Elafris system interacts intelligently, much like a virtual assistant. It can be taught to answer questions, respond appropriately, suggest ancillary coverages and next steps based on the scope of the customer interaction. For example, it can offer services such as roadside assistance or windshield coverage during auto insurance interactions. Elafris is an active participant in the Silicon Valley Insurance Accelerator (SVIA) program.
“Majesco is focused on the fast paced changing digital landscape for insurance, driven by innovative technologies like chatbots and messaging used by other industries,” commented Prateek Kumar, EVP of P&C Business at Majesco. “This technology will help insurers rapidly offer a new option of communication with their existing customers and help attract new customers who demand digital engagement. We are excited about this partnership and providing the first chatbot and messaging capability to the insurance industry. It’s very fitting for our cutting edge Majesco CloudInsurer® platform to include chatbot messaging.”
Insurance business transformation is a journey of change and revitalization, a renaissance of insurance. Approximately 150 insurance companies worldwide in P&C, L&A and Group/ Employee Benefits are transforming their businesses with Majesco’s solutions. Our market leading software, consulting and services uniquely underpin the entire insurance value chain and are designed to empower insurers with the agility, innovation and speed needed to meet their transformation opportunities. Majesco’s solutions include policy management, new business / underwriting, rating, billing, claims management, distribution management, BI/ analytics, predictive modelling, digital platform with mobile and portal, testing services, cloud services, bureau and content services, transformation services, consulting services and more.
For more details on Majesco, please visit http://majesco.com
Founded by IT & FinTech veterans, Elafris, Inc. is a pioneer in deploying Artificial Intelligence in messenger chatbots specifically tailored for the banking and insurance industries. The company is expert in the rigors of compliance with legal and audit requirements, and how to engage the growing digital and mobile focused customer segments. To learn more, visit the Elafris website at http://www.elafris.com/