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Market Trends Push Insurance Industry into Digital Age: Majesco Research

Majesco published a new thought leadership report, Insurance in the Digital Age:  Transforming from Outside-In. The report highlights how the changes occurring outside and within the insurance industry are revolutionary, are rapidly shifting customer expectations and require a holistic, strategic response by insurers.

“Two things make this transformation a revolution. First, it is customer driven. Second, it is influenced from outside insurance,” says Terry Buechner, vice president, digital consulting at Majesco. “Getting an ‘outside-in’ view from customers regarding the new capabilities they demand is crucial to success. This requires a digital strategy and customer journey mapping to underpin this transformation.”

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