Majesco research highlights that UK insurance market is failing to deliver on customer expectations
Published in Only Strategic
Majesco, a global provider of core insurance software, consulting and services for insurance business transformation, has announced the results of its UK insurance market research into the quality of the customer experience. Independent market research commissioned by Majesco, and carried out by Redshift Research, reveals that 1 in every 3 customers feels that insurers are failing on minimum level service expectations. Even the highest customer satisfaction score in the insurance industry of 69%, reached by motor insurance providers, compares unfavourably with world class companies such as Amazon, which scores 86.7%–by comparison rail travellers report an overall satisfaction figure of 83%.
Other key findings include:
Tara Dilzer Alexander
Director, Marketing Communications and Creative Services