Insurers face obstacles in meeting customer experience demands

Insurance carriers are expected to ramp up investments in emerging technologies this year, as the industry faces growing pressure from millennials and Gen Xers to modernize operations quickly.

That’s according to new Majesco analysis released last week. The report, “Future Trends 2017: The shift gains momentum,” says that there are three key obstacles impeding carriers from providing the digital experience tech-savvy consumers want. Majesco categorizes these hurdles as “people,” “technology,” and “market boundaries” in its report. Read more