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Are insurers actually meeting clients’ expectations? Not quite there yet

At the end of our previous post on the Internet of Things, we pointed to the all-importance of customer-centricity for the success of today’s insurance products. This is because the ‘disruption’ to which incumbents are responding is customer-driven … The extent to which insurers survive – and thrive – will depend on how well they can keep up with the ever-evolving needs of today’s consumers, needs that are increasingly being set outside of insurance, especially by retail and consumer electronics. Read more

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