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Insurance industry failing ‘customers’

Findings from Majesco’s Research published in FT Adviser

The insurance industry has become rigid and unwilling to adapt or change, with a lack of sufficient focus on the customer experience, Vidyesh Khanolkar has warned. The vice-president of Majesco, an insurance technology and core system software solutions provider, said the industry was not listening hard enough to customers, according to its research.

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References:

New Majesco Research Indicates UK Insurance Market Failing to Deliver on Customer Expectations

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Email: tara.dilzeralexander@majesco.com

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