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Insurance customers can’t get no satisfaction

Findings from Majesco’s Research published in FStech

One in every three Brits feels that insurers are failing on minimum level service expectations, according to research commissioned by Majesco and carried out by Redshift Research. This was conducted among 1,000 UK adults with an insurance policy. Even the highest customer satisfaction score of 69 per cent, reached by motor insurance providers, compares unfavourably with companies in other sectors, such as Amazon, which scores 86.7 per cent.

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New Majesco Research Indicates UK Insurance Market Failing to Deliver on Customer Expectations

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