Billing is Riding a New Wave of Innovation, Part 2
Insurance billing sits at the corner of customer engagement and cashflow, so it can’t be ignored without negative results. If you read the latest insurance industry publications you won’t find many articles related to modernizing billing because many may have already done so over the last 10-15 years for an Insurance 1.0. However, we are now seeing billing being ushered into the future on a wave of business model, product and service innovations as part of Digital Insurance 2.0. Nearly any industry trend will likely draw a short line of thought to a corresponding billing impact.
Tara Dilzer Alexander
Director, Marketing Communications and Creative Services