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Consumer Trends That Will Shape New Insurance Business Models

Consumer Trends That Will Shape New Insurance Business Models

Majesco in the News

Remember back when the customer was king or queen? The idea that the customer was always right and hence, deserved great service was crucial to the idea of building a great company and fostering brand loyalty. Today, however, customers will only remain loyal as long as they think they are receiving the best product, experience and services.  As insurance executives, we need to consider our own customer experiences across other businesses and how they shape our expectations when we put on our insurance hats.  Because that is what our customers are doing!

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