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L&A and Group
Customer Engagement Starts Here: Measuring Trends in the Insurance Experience

Customer Engagement Starts Here: Measuring Trends in the Insurance Experience

For several years now, Majesco has been discussing the most crucial question insurers have on their plates. “How easy is…
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Finding the Business Model that Fits the Customer of the Future

Netflix was born in 1997 as a new old company. Even at its inception, Netflix founders realized that its mail…
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Customers are Ready for an Insurance Makeover

Everyone knows Toms Shoes – and you likely have a pair or more in your household.  I know we do! …
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Insurance at the Intersections of Protection and Prevention

Two years ago, this week, UPS tested a hybrid delivery system in Tampa, Florida, where a drone made a delivery…
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Incumbent Insurers and InsurTech, Part 2: Ecosystems Accelerate Adoption

In Detroit last week, Ford and VW announced a partnership to jointly build trucks and vans and to also pursue…
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Billing: From Back Office Function to Innovative Growth Engine

Everything is connected. In insurance, this is proving true throughout the value chain. In order for an insurer to enter…
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Billing is Riding a New Wave of Innovation, Part 2

Insurance billing sits at the corner of customer engagement and cashflow, so it can’t be ignored without negative results. If…
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Billing is Riding a New Wave of Innovation, Part 1

Sometimes a moment has the power to reinvent a process. This happened to Jim McKelvey, an entrepreneur who happened to…
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Capture the Growth Opportunities in Group and Voluntary Benefits with Digital Playbooks

What a contrast in the L&A market! At the same time that individual life insurance sales and annuity sales are…
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