Customer Engagement Starts Here: Measuring Trends in the Insurance Experience
For several years now, Majesco has been discussing the most crucial question insurers have on their plates. “How easy is…
Finding the Business Model that Fits the Customer of the Future
Netflix was born in 1997 as a new old company. Even at its inception, Netflix founders realized that its mail…
Customers are Ready for an Insurance Makeover
Everyone knows Toms Shoes – and you likely have a pair or more in your household. I know we do! …
Insurance at the Intersections of Protection and Prevention
Two years ago, this week, UPS tested a hybrid delivery system in Tampa, Florida, where a drone made a delivery…
Incumbent Insurers and InsurTech, Part 2: Ecosystems Accelerate Adoption
In Detroit last week, Ford and VW announced a partnership to jointly build trucks and vans and to also pursue…
Billing: From Back Office Function to Innovative Growth Engine
Everything is connected. In insurance, this is proving true throughout the value chain. In order for an insurer to enter…
Billing is Riding a New Wave of Innovation, Part 2
Insurance billing sits at the corner of customer engagement and cashflow, so it can’t be ignored without negative results. If…
Billing is Riding a New Wave of Innovation, Part 1
Sometimes a moment has the power to reinvent a process. This happened to Jim McKelvey, an entrepreneur who happened to…
Capture the Growth Opportunities in Group and Voluntary Benefits with Digital Playbooks
What a contrast in the L&A market! At the same time that individual life insurance sales and annuity sales are…