Multi and Digi-Channel Market Reach: The Power of Partner Ecosystems to the Nth Degree
To the max. As much as possible. To the utmost extreme. All of these define the term “Nth degree.” As…
Mining for Digital: New Routes to Improve Insurance Customer Experience
Tunnels, once the greatest innovation in transportation, are poised to be the greatest once again through innovation and rethinking of…
Digital Engagement Pays Its Way
In today’s tangible goods markets, the pandemic produced some unintended supply chain volatility. GM, for example, is currently sitting on…
Developing Digital Vision
Growing proficiency in digital will help insurers to engage and compete. Satisfaction (at least according to the Rolling Stones) is…
Are Insurers Prepared for the Fully-Connected Future?
Have you ever entered a store and the automatic door wasn’t working? Or, have you ever come to an escalator…
A Digitized, 360-Degree Experience for Customers
Nothing satisfies an insurance customer more than having a positive personal-interaction experience with any company — even their insurer. All…
Adversity breeds innovation
Steve Jobs gets a lot of credit for re-imagining computing, for making us mobile, and for putting technology in our…
New Benchmarks and a 2-Speed Strategy to Close Competitive Gaps
Competitive gaps aren’t normally the result of just one issue. They are a matter of dozens of little challenges that…
Leaders Rise from a Year Like No Other!
It has been a year since the first cases of COVID became known, beginning an upending of the world as…