The Future of Insurance in an On-Demand World
Last week Manish Shah and I attended SVIA’s Digital Insurance Leadership Series: On-Demand Insurance in Palo Alto, California. Attending with…
The Future of Insurance: A View From the Driver’s Seat
Check your rearview mirror. Who is back there? Look out of your windshield. Who is in front of you? Can…
Living in the Future: Insurance Leaders Capture the Winds of Experience
Step back for a moment into the year 2000. Once we had all survived Y2K and the turn of the…
What Are Leading Insurers Doing Right? Opportunity Hinges on Engagement
Last July, a Harvard Business Review report stated that CEOs spend very little time (an average of 3%) with actual…
Are Insurers Prepared to Meet Future Customer Needs?
While insurers have been taking their lessons from the Apples, Googles, Amazons and Ubers of the world, an even more…
How Well Do Insurers Understand Their Customers?
Demographic pundits are curious about how Europe is going to survive economically in the year 2050. The population in all…
Pop-Up Lessons for SMB Insurers: Move to Meet the Demand!
Retail business is changing. Consider the growth of pop-up retail stores, pop-up restaurants and food trucks. All of these types…
Innovation + Regulation = Opportunities to Shape the Future of Insurance
Who would have thought the combination of innovation and regulation would join together to accelerate the future of insurance! These…
Small-Medium Business Delivery Lessons for Insurance: Distribution & Engagement Preferences
In June 2018, Amazon launched an effort to gain greater control of its “last mile” delivery services — offering up…
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