| The Integrated Case Management Framework |
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| Mastek's Integrated Case Management Framework enables social service organizations in the US improve the reach, efficiency and success of their welfare programs. |
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Mastek's ICMF is an outcome-driven solution. Unlike existing solutions that focus on data and workflow management, ICMF enables welfare organizations to manage and achieve program or service goals through pre-defined KPIs.
From a functional perspective, the ICMF seamlessly integrates business processes and applications, facilitates administration of multiple programs from a single interface and delivers flexibility through a business rules engine. |
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The ICMF is built on service oriented architecture (SOA) and is designed as a broad generic framework that can be used by a variety of social service organizations to manage multiple welfare programs. It has a variety of components that support every process in the case management lifecycle. Organizations can choose the components that suit their needs and these components can be customized for their unique requirements.
The components include:
- Registration/ Intake
- Eligibility Determination
- Assessment
- Case Assignment
- Service Delivery
- Case Tracking
- Benefits Information
- Case Closure
- Reports
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The ICMF simplifies the entire case management lifycycle for welfare organizations through the following features:
- Automated pre-screening and eligibility determination across programs
- Automated entitlement calculation
- Ability to manage program success and performance through pre-defined KPIs
- Holistic case view for different applicants from a single family
- End-to-end case tracker
- Management of service delivery and support functions
- Web-based enrollment and tracking
- Facility for managing changed circumstances
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ICMF delivers the following tangible benefits:
- Helps organizations deliver the right benefit to the right beneficiary at the right time
- Agility and flexibility to adopt to changes in business processes, welfare environment etc through a business rules engine
- Outcome-led, KPI-driven management framework to achieve program and service goals
- Eligibility and entitlement determination across multiple programs through a single interface
- Efficient planning and allocation of budgets
- Increased enrolment in programs through simplified processes
- Automated processes reduce burden on case workers as well as program management costs
- Single view of beneficiaries across many programs
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